Equality – A commitment to ensuring people have access to high quality services and support regardless of where they live or who they are.
Inclusiveness – Diversity is valued, the needs of particular groups are accommodated, and wide-ranging participation is promoted.
Empathetic – A humane, compassionate approach focused on harm reduction which recognises that substance misuse is a health care issue
Respect – Respect for the right of each individual to receive person-centred care based on his or her specific needs and to be involved in the development of their care plan.
Partnership – Support for maintaining a partnership approach between statutory, community and voluntary bodies and wider society to address drug and alcohol issues.